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AirBerlin Compensation Under EC261/2004 problems for a Canadian

Discussion in 'questions. answers. conversations.' started by ScottCanada, Jan 4, 2018.

  1. ScottCanada

    ScottCanada Reader

    Does anyone knows the contact information of their liquidator company. Must I sue them in court to get my money back? Can contacting the liquidator be a solution instead? My flight delay of 24 hours and denied boarding happened on 7 January 2016, almost two years ago. Is there a time limit in my case that I should be aware of? I was travelling with my wife and two kids from Helsinki to Berlin.So, I have a claim for 4 passengers.I had to buy another ticket and stay the night at hotel in Helsinki. They did not refund the ticket price, hotel accommodation, transportation or any telephone calls or food under care for EC261/2004. Another problem is that I am a Canadian. Can I sue Airberlin in an EU court such as EU small claims court?Should I sue in Helsinki or Berlin? Any address information where claim can be served on Airberlin? I am emailing them since 14 January 2016 and made several calls. No response to emails and over the phone, they say email us and we shall contact you to inform you. The email addresses I used were kundenservice@airberlin.com and customer@airberlin.com and service-center@airberlin.com If someone has a suggestion or information, please inform. Thanks.
     
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  2. Gaurav

    Gaurav Well-Known Member

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    Scott, that's pretty awful. I would contact a lawyer or one of the companies that specialize in these cases in Europe. You're likely to get better information there. Good luck.
     
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  3. rickyw

    rickyw Well-Known Member

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