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BA not ticketing award booking, AGAIN!

Discussion in 'questions. answers. conversations.' started by Anchorage Flyer, Oct 31, 2018.

  1. Hi Guys and Tiffany:

    This summer I discovered that part of an award booking was not ticketed which left me partially stranded in Italy. Recently, I made another BA award booking for 2 people in Club World using a companion coupon. Later I changed the return portion from Club to First, but almost a month later I noticed the return was not ticketed. On calling BA I was told there was a credit card decline, so I call Chase. Chase had no record of such. What I discovered is this:

    BA award bookings and/or changes are often ticketed up to a week later. If this is not done in a timely manner than the CVV code is not kept on file, so the system records a credit card decline. BA claims an email is automatically sent to inform the client that there is a ticketing/credit card problem, but in my case(any other Flyertalk posts) no such email was ever received, so the customer is not actually aware there is a problem.

    Have you heard of this problem occurring? Surely, the solution is for BA to ensure ticketing is done in a timely manner, and if there is a glitch call the customer because the email method is not too smart.