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Award Redemption CONSOLIDATED: Questions on booking Etihad First and Business with AA miles

Discussion in 'questions. answers. conversations.' started by Kathy, Nov 18, 2015.

  1. David W

    David W Well-Known Member

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    Are you calling the US call center? Have you tried an international call center? I've always had luck with the Australian center. Google Voice/Hangouts can call internationally at pretty low rates.
     
    #261
  2. MarkS

    MarkS Active Member

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    Call the AA Australia office. They should see it. Use skype for inexpensive call.
     
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  3. Gaurav

    Gaurav Well-Known Member

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    Hi Mike, are you calling the Australian center or the US?
     
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  4. MikeB

    MikeB New Member

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    Yes - I was calling the US. Completely forgot about calling Australia, which I did for some flights last flights last year - thanks for the reminder!

    Also, I realized that now if there are no guest seats on any flights on a particular day, instead of showing "sold out", then entire guest seat column disappears, which then makes it seem like there is more availability (but really only in the "open seats" category, which becomes the far left column. Should be obvious, but when scanning through a bunch of days it's easy to think those are guest seats.
     
    #264
    Tiffany likes this.
  5. MikeB

    MikeB New Member

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    thank you!
    thank you!
     
    #265
  6. MikeB

    MikeB New Member

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    US - totally forgot about Australia option. thanks!
     
    #266
  7. Jenny C

    Jenny C New Member

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    Hello everyone,

    I am trying to book a flight from MLE to JFK using my AA miles w/Etihad The award space shows up on Etihad for business class under "Guest Seat" but when I called Australia and USA several times, they were not able to see the award space.

    Any advice?


    UPDATE: I checked for the flights on separate segments and it seemed like there was no award space for the 1st segment of the trip. So with economy in mind for the 1st segment and business for 2nd segment, I called one last time and the award space was available for business on both segments.

    It was a lovely surprise. I called about 8 times over the course of 5 hours (only once to USA). I used Skype.

    Really excited for my trip!
     
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    Last edited: Jan 10, 2017
  8. Gaurav

    Gaurav Well-Known Member

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    No secret that I'm aware of other than keep trying unfortunately (just Australia, the US hasn't had any luck in a while).
     
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    Jenny C likes this.
  9. Tiffany

    Tiffany One Mile At A Time

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    Hi @Jenny C, and welcome!

    Make sure you're searching MLE>AUH and AUH>JFK separately. Sometimes Etihad will show a false positive otherwise.
     
    #269
    Jenny C and Gaurav like this.