ASK LUCKY (and each other)

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!



Discussion in 'questions. answers. conversations.' started by EnricoPalazo, Jul 30, 2018.

  1. EnricoPalazo

    EnricoPalazo New Member

    Likes Received:
    Wondering if this has happened to anyone else...

    I'm traveling on Delta from BOS-SFO in business in mid-November. I was going through my upcoming trips and saw the usual schedule changes (changing arrival times from 1045 to 1042, etc), however I saw that the class of service was changed from Z (business/Delta One) to G and the aircraft was changed to a standard domestic 757 with domestic first recliner seats.

    Looking at Delta's schedule from November 1 on, it doesn't appear like business class is able to be booked on this route.

    So, my questions are:

    - is this just a routine schedule change and it will switch back?

    - anyone else notice this?

    - if not, what are my options? I know that equipment switches all the time and you can't count on a given aircraft for a given route HOWEVER I did book a paid business fare and this isn't just an equipment switch, it seems to be a change in class of service.

    Any thoughts? If I had known, I would have just booked JetBlue...

  2. MidSouth Skier

    MidSouth Skier Well-Known Member

    Likes Received:
    Welcome @EnricoPalazo - I don't know for certain but I would guess that since business travel drops off in Nov & Dec that they're downsizing for that time period.
  3. David W

    David W Well-Known Member

    Likes Received:
    I'd call Delta and have him put you on another direct flight with Delta One or connection in New York
  4. EnricoPalazo

    EnricoPalazo New Member

    Likes Received:
    Thanks - appreciate the help.

    I called and they were able to route me via another D1 route, so it all worked out.

    I THOUGHT that's what should happen but when I called the first time, the Medallion line operator took 30 minutes to tell me that (1) there wasn't much of a difference between the two products and (2) they couldn't find any other flights with a business class cabin leaving the east cost on that day. To be fair, they said there was a computer issue so maybe they couldn't see what was available. After this, I started to doubt if I just ran out of luck.

    I called back this afternoon - this rep was able to take care of it but it still took 35 minutes and two discussions with a supervisor to change it.

    And yes, you're right about that route - the second rep said that route has been performing poorly and they've taken it off the domestic D1 routes for now. I checked and there are no business class aircraft on the BOS-SFO route anytime after November 4. Apparently it's not working for them - not sure if they'll bring it back although I hope they do.