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Singapore Airlines Blocking Their Own Connecting Flights

Discussion in 'questions. answers. conversations.' started by Tan Sun, Feb 3, 2018.

  1. Tan Sun

    Tan Sun New Member

    Likes Received:
    Hi Lucky,

    I have quite an usual dilemma which I thought may be interesting to you and your viewers.

    I'm trying to book a one way flight from Stockholm (ARN) to Sydney (SYD) via Singapore (SIN) with Singapore Airlines

    The ideal route looks like this:

    Depart ARN 10:25am
    Arrive SIN +1 6:20am

    (3h 15 min stopover)

    Depart SIN 9:35am
    Arrive SYD 8:15pm

    Both flights, if booked on seperate one way routes, are showing as available. However, when I try and book the flights together, the SIN-SYD leg is showing as "waitlist".

    When I contacted Singapore Airlines about this, they said that SIN-SYD seats are meant for members who are looking to redeem for those flight sector individually, and that they are currently not available for passengers on connecting flights from Stockholm.

    However, I am allowed to book a connecting flight with a 50 minute stopover, which looks like this:

    Depart ARN 10:25am
    Arrive SIN +1 6:20am

    (50 min stopover)

    Depart SIN 7:10am
    Arrive SYD 5:50pm

    I told Singapore Airlines my concern is that a 50 minute stopover will not give me enough time to transit, and I may miss the connecting SIN-SYD flight and be stuck in Singapore. However, the customer service rep said there was nothing they could do.

    I even tried phoning back later to try to talk to a different customer service rep, and even emailed them about my situation, but I got the same answers on all occasions.

    Is this something that Singapore Airlines are allowed to do under their routing rules?

    Thank you for reading this long post, and thanks in advance for your comments. Keep up the great work on your website!
  2. David W

    David W Well-Known Member

    Likes Received:
    That's odd and I don't have an explanation for it. But if the 50 minute connection is bookable on one ticket then SQ will have to SYD if you miss your connection. That said, connecting in SIN is pretty easy and quick so it should be fine. It just means zero time to enjoy one of their lounges at SIN.