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Suite Night Awards - changed policy?

Discussion in 'questions. answers. conversations.' started by Jakub T, Jan 2, 2019.

  1. Jakub T

    Jakub T New Member

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    Hi,

    I just tried to use my ex-SPG Suite Night Award on a stay at Sheraton Towers in Singapore and couldn't do so through the website. Called SPG/Marriott only to be told, that the suites are not available during my stay.

    Checked the websites and there are more than 1 Executive Suites available at the hotel at the time and these are exactly suites that I used the Awards for half a year ago (right before the merger).
    Is it possible that the SNA policy has been changed and there are limited number of suites to be used by the awards? Either way, it's not a confirmed award, so should be doable either way...
    Anybody came across something similar?

    Thanks!
     
    #1