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Award Redemption Ticketing Multiple AA Award Holds as one PNR

Discussion in 'questions. answers. conversations.' started by Aerov53, May 19, 2017.

  1. Aerov53

    Aerov53 Member

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    Hey everyone. Hypothetically speaking if I pieced together multiple AA award holds online that met the routing rules (let's say I found economy saver space from DEN to LAX and then LAX to LHR in two different award holds) could I call up AA customer service and have them ticket the itinerary as one PNR without releasing the space, OR would they have to release the holds and then try to piece together the itinerary?

    My primary concern is potentially seeing space online and losing that space because of AA wait times for customer service. It would be much easier to hold the space and then ticket the reservation without risk.

  2. Tiffany

    Tiffany One Mile At A Time

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    Nope, you need to have everything in one itinerary, Calling is a pain, but generally the 20 minutes to call isn't going to cause you to lose space (though you could be unlucky).
    Aerov53 likes this.
  3. David W

    David W Well-Known Member

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    I dont think I've ever been on hold with American for too long. Nothing beats Aeroplan's hold times for me. (Well, Disney and the NY DMV does....)

    If you want, you could try a foreign call center during off hours. I remember very short wait times for their AUS center when trying to get awards for Etihad.
  4. Gia

    Gia Active Member

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    When I've had complicated AA issues and itineraries in the past I've noticed higher competency phone help during normal working hours M-F. My weekend AA phone help has been spotty at best.
    Aerov53 and Tiffany like this.
  5. Aerov53

    Aerov53 Member

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    Thank you everyone for the responses! This is all good to know.