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AerLingus vs. Travelocity

Discussion in 'questions. answers. conversations.' started by Nugget09, Apr 13, 2020.

  1. Nugget09

    Nugget09 New Member

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    I booked a flight on AerLingus through Travelocity for the end of April. Due to COVID-19, I've tried to cancel it on both sights and get a refund or a voucher as a second choice. However, Travelocity doesn't allow me to cancel online and responds that I have to go through AerLingus. AerLingus responds I have to go through Travelocity. AerLingus is listed on my credit card statement as charging the cost of the flight and Travelocity is listed as charging their fees only. I've gone to Facebook and email on their sites and received the same responses. I can't get a human to talk to me as I'm more than 72 hours away from flight. I'm beginning to panic that I can't get it cancelled and will have no recourse for a refund or voucher. I purchased insurance but as far as I can tell, it won't cover my situation. I booked and was charged in December so I think I'm past the time to petition the credit card company for a refund.
    Any advice on how to proceed?
     
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  2. rickyw

    rickyw Well-Known Member

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    OCTinPHL likes this.
  3. Nugget09

    Nugget09 New Member

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    Yes, as of today it has not been cancelled. Thank you for the contact information. I will see what I can find out from them. Surely they have heard from others with the same issue.
     
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  4. JameCurious

    JameCurious New Member

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    I'm sure a lot of flights have been canceled due to COVID-19 and all money was refunded to the respective individuals. I have canceled my upcoming flight online through Travelocity at no penalty. You will receive a credit with the airline that can be redeemed for future travel equivalent to the cost of the ticket + taxes and fees. for any other assistance email Travelocity, I'm sure they will get you sorted the issue.
     
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