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Industry News / Opinions Are mandatory vouchers legal?

Discussion in 'questions. answers. conversations.' started by PM1, Mar 23, 2020.

  1. PM1

    PM1 Member

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    My return long-haul flights were cancelled (I managed to salvage the inbound flights). I just got the following email from Air Canada. Is this legal? I would like my money in cash or a flight a month or two later once flights are restored. I don't want a travel credit. What can I do?

    We regret to inform you that ACxxx from xxx to xxx on April xx, 2020 has been cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns.

    The full value of what you paid will become a future travel credit valid for 24 months.
     
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  2. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Are you a resident of Canada, the US or some other country? I don't know if that makes a difference but it might.
     
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    PM1 likes this.
  3. PM1

    PM1 Member

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    I'm a resident of the US and the fight was purchased with CSR in USD. However, it was a sandwich trip to the US.
     
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  4. OCTinPHL

    OCTinPHL Active Member

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    FWIW, 24 months is better than what any US airline is offering - to the best of my knowledge. If I knew I was going to reschedule on AC I might consider it.
     
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  5. PM1

    PM1 Member

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    The issue is that I would need to buy a one-way long-haul flight (with probably 3 segments) with the voucher and that too in PE. That would be more expensive than the voucher would support. I would prefer them flying me on a different date. Cash is always an option because that would allow me to book with any airline.
     
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