ASK LUCKY (and each other)

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!


Destinations / Itineraries Austrian Error Fare

Discussion in 'questions. answers. conversations.' started by tya, Jan 23, 2019.

  1. tya

    tya New Member

    Likes Received:
    Hi Lucky,

    I booked a ticket with the OS error fare BKK-VIE earlier this week. Travel date is in early April, coinciding with a popular holiday seasons in the Sinosphere. This is actually for a business travel not leisure.

    The problem is when I checked Austrian website, my booking still listed "confirmed." But I've also heard some people advised that I should check the "coupon" status (e.g. via website such as which provides access to amadeus system). Unfortunately mine shows VOID.

    People are saying that once the Coupon Status is VOID, that means OS has cancelled my ticket.
    (And still, OS website specifies CONFIRMED.)

    Now I really don't know what to do. Even is OS choose to be low-class and not honoring these error fares like CX did earlier this year, fine. But at least they shouldn't purposely remained silence and making passengers panic.

    I am really afraid that OS will keep silent, and I really don't know if they would honor this ticket and I should make further travel plans. After all, I really don't want to travel to BKK only to realize I am denied boarding and being stranded there.

    What would you advise affected passengers like me should do now? Many thanks!
  2. wilve

    wilve Active Member

    Likes Received:
    You should start a FlyerTalk thread about this; you’ll get the greatest wealth of feedback there