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Hotels Booked Hyatt but charged by Accor

Discussion in 'questions. answers. conversations.' started by Josh M, Oct 18, 2019.

  1. Josh M

    Josh M Reader

    I booked a 3-night stay with Hyatt Place on their official website and paid full with Hyatt credit card for the advance rate. After waiting for a week they finally placed the charge to my card but it is charged by the Novotel (Accor brand). Basically I can't use the Hyatt card promotion (50 off 300) and lose all points potentially from the credit card in this case. What should I do?
     
    #1