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Credit Cards Chase Bonvoy Card not Giving Marriott Bonus category for hotel stay

Discussion in 'questions. answers. conversations.' started by tr2286, Feb 4, 2020.

  1. tr2286

    tr2286 New Member

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    Hi All,

    Sorry if this is covered elsewhere but i couldn't find it. I have the Chase Bonvoy Boundless card and recently completed 3 stays at the Prince Gallery (Luxury Collection) in Tokyo. Looking at my statement, i only got the standard 2 points per dollar rather than the 6 for Marriott properties.

    Is this something I can take up with Chase or with my Ambassador? I know that issuers dont take responsibility for how establishments are classified (in cases of dining/travel) but this seems a little different. Any advice would be appreciated.

    Thanks,
    Thomas
     
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  2. rickyw

    rickyw Well-Known Member

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    If you have a good ambassador, I'd absolutely start there since they probably have the ability to offer goodwill bonus points to rectify.
     
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