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Compensation for a wild travel day

Discussion in 'questions. answers. conversations.' started by Crystal, Jul 7, 2019.

  1. Crystal

    Crystal New Member

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    So. . . (you're gonna want popcorn for this)

    I was scheduled to take UA 87 from PVG to EWR on 7/6/19. The flight took off an hour late from PVG. The flight was diverted to IAD (it eventually landed in EWR but at about 3am on 7/7/19). We weren't let off the flight at IAD until about 11pm (compared to 7pm-ish expected arrival in EWR). My connecting flight from EWR to DAY (UA 3539) on 7/6/19 was first delayed, then eventually canceled (so there wasn't any point in me going to EWR; the next earliest flight out is on Monday). Luckily, I was able to change my flight to UA 6380 for 7/7/19 (IAD-DAY), so I didn't get on the IAD-EWR section of UA 87. However, I did need to stay in a hotel last night (7/6/19).

    Can I get any compensation? If so, who do I call and what can I reasonably expect? I had to pay for a hotel out of pocket, will miss a business flight leaving DAY this morning (which could impact my ability to get a return offer for my current internship), and my flight into EWR was extremely delayed. I know I'm probably not entitled to anything, but I feel like I should at least try. Any strategies? Tips? Resources for these types of calls? When should I call?

    I'd also like to thank the fabulous readers and everyone at OMAAT for their collective knowledge. Although this was my first time dealing with a situation like this, I had a much better idea of what to do than other passengers because of my frequent perusal of this site. I immediately hopped on the phone with United before the lines got too clogged up and the flights too booked up. By being proactive about the situation, I spent last night sleeping in a massive king-size bed instead of trudging through EWR at 3am with nowhere to go. Many thanks for all of the continued help and guidance.
     
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  2. Gia

    Gia Well-Known Member

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    I’m assuming your flight was diverted to IAD because of weather at EWR, correct? If so, I’m afraid you will not be entitled to anything from the airline however, if you paid for your flight on a credit card with travel interruption insurance you may be entitled to compensation.
     
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    Gaurav and MidSouth Skier like this.
  3. Crystal

    Crystal New Member

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    If anyone's still interested, I wrote a highly indignant email after getting into DAY. Today (about 8 days later), I got an email with a $600 electronic travel certificate.
     
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  4. OCTinPHL

    OCTinPHL Active Member

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    Nice! More importantly (IMO) - what about an offer for the internship?
     
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  5. Crystal

    Crystal New Member

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    No official word just yet - but they were super understanding about the whole situation and reassured me that it wouldn’t impact their decision. Thanks for asking!
     
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    OCTinPHL likes this.