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Award Redemption CX award using AS miles - phone booking fee no longer waived?

Discussion in 'questions. answers. conversations.' started by MOkidKA, Apr 23, 2019.

  1. MOkidKA

    MOkidKA New Member

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    Just called in to book a flight on CX from HKG to LAX using AS miles, and the agent said that a supervisor from the support desk told her that the $15 phone booking fee will no longer be waived ($12.5 carrier fee would continue to apply as always) even though it is impossible to book CX award flights on

    The supervisor claims that this waiver of $15 should never have been allowed, because "you have the option to fly this route on other carriers like AA that you can book on". I am shocked as I always thought, as this is widely covered in the blogosphere, that the $15 will be waived for not being able to book CX awards online.

    This comes after me calling in to book a CX award with the phone booking fee waived about a week ago, so this seems relatively new.

    Not that $15 is a dealbreaker, but has anyone else encountered something similar? Is AS changing their policy on waiving phone booking fees?
  2. David W

    David W Well-Known Member

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    Hang up and call again? Sometimes agents arent completely aware of rules.
  3. Luis

    Luis Active Member

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    What's really amazing is that you managed to find CX award availability from HKG to LAX