ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Delta Award Travel Cancelations results in forced choice

Discussion in 'questions. answers. conversations.' started by Ralf Schlosser, Jun 6, 2019.

  1. Dear Lucky,
    I had booked two one-way award tickets from BOS to MCI for my 15-year old and myself for 8,000 skymiles each. Due to a change in plans we cannot make the trip. My attempt to cancel the ticket resulted in a forced choice: (a) cancel flight: a $150 fee per Award ticket to redeposit the miles (=$300); (b) change flight: a 150$ change fee will apply per ticket (=$300). Am I overreacting? At 1.2 cents per Skymile, 16,000 miles = $192. So, in order to redeposit or apply the miles to a future flight (a value of $192), I have to pay $300. This seems like an unethical and beyond scrupulous punishment and I find this outrageous! Either way, Delta wins! Amy I over-reacting?
     
    #1
  2. rickyw

    rickyw Well-Known Member

    Messages:
    1,529
    Likes Received:
    709
    That, unfortunately is the policy! You’ll have to decide what is more valuable to you - having the $300 or having the 16,000 miles...
     
    #2
    MidSouth Skier likes this.
  3. MidSouth Skier

    MidSouth Skier Well-Known Member

    Messages:
    2,900
    Likes Received:
    1,405
    Ben values Delta miles at 1.2 cents each so the cost of those 8000 points is $96. I'd just let 'em go.
     
    #3
  4. Gaurav

    Gaurav Well-Known Member

    Messages:
    4,317
    Likes Received:
    1,808
    And to be fair, you're not listing the third choice, flying the tickets you booked. That's certainly a choice you are making. But if you can't fly what @MidSouth Skier suggests is what makes sense. Had to do the same with a B6 booking recently when our plans changed.
     
    #4
    OCTinPHL likes this.
  5. rickyw

    rickyw Well-Known Member

    Messages:
    1,529
    Likes Received:
    709
    Assuming your flight is a bit away, you can also wait to make your decisions. If Delta has a schedule change (which is relatively likely - if your trip is more than several months away), and the timing of your flight changes by more than an hour, you typically could cancel for free.
     
    #5
    OCTinPHL likes this.