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Elevate to Mileage Plan gone wrong!

Discussion in 'questions. answers. conversations.' started by bmackissack, Apr 25, 2017.

  1. bmackissack

    bmackissack New Member

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    Back in the day I transferred SPG points to Elevate in order to then convert them into Mileage Plan and get 30% more. The thing is that once I got them in Elevate, I forgot to convert them into MIleage Plan! I tried today to do so and an error kept coming up. I then called AS Mileage Plan and after quite a while they told me that they no longer convert Elevate points into Mileage Plan when then come solely from SPG!! Was there a period of time or an expiration as to when it was possible to do so? This is what AS said:
    Hi Bernardo,
    While my Specialist and I were reviewing your Elevate, Mileage Plan and points.com accounts we found that we are no longer letting points be converted that were converted starwood points. I am sorry to inform you but we can not transfer them for you. If you have any questions do not hesitate to ask.
     
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  2. erik

    erik New Member

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    Yikes. I also transferred SPG points to Elevate earlier this year and from my understanding, once the points have been converted to Elevate, I can convert to Mileage Plan any time with the 30% bonus. I was going to book an AS trip so I'll be transferring Elevate to top off an AS award. Will report back if I have any issues. I do plan on transferring my entire Elevate account(some from SPG transfer) so I'll see if i run into this problem.
     
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  3. bmackissack

    bmackissack New Member

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    Wish you the best luck!!! Maybe if you have actual flown miles on Elevate they will honor the conversion. Do keep me posted!!!
     
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  4. MMM

    MMM Member

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    Can anyone else please confirm this? The only reason I transferred some SPG points over to Virgin was to eventually get the Alaska bonus when I moved it over to Mileage Plan.
     
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    bmackissack likes this.
  5. MidSouth Skier

    MidSouth Skier Well-Known Member

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    I can't confirm but the only Elevate miles I had were earned directly with them via online methods and they transferred just fine with the bonus. So perhaps the difference is not "miles actually flown" vs. transferred in but "miles earned directly with Elevate" vs. transferred in.
     
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  6. David W

    David W Well-Known Member

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    Well, Alaska is supposed to be ending the VX Elevate program at the end of this year so the points in VX will all be transferred into AS's program anyway. I can't image them not wanting to honor the transfers now. It makes no sense.
     
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  7. erik

    erik New Member

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    Hey all. I submitted the process to transfer all my VX miles to AS miles just now. 25K of my VX points were from a 20K SPG transfer that I purchased during their last 50% off sale.

    It took roughly 10 minutes after confirmation to see my new AS balance. Let me know how I can help. I did not have any trouble transferring purchase SPG points to Elevate and then to Mileage Plan.
     
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  8. MidSouth Skier

    MidSouth Skier Well-Known Member

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    I don't think the issue is that the points won't transfer, I think the issue is they're not getting the 30% bonus.
     
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  9. erik

    erik New Member

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    Hmmm. According to OP, the reply from an AS rep stated that

    "While my Specialist and I were reviewing your Elevate, Mileage Plan and points.com accounts we found that we are no longer letting points be converted that were converted starwood points."

    I read that as AS is no longer allowing the transfer of Elevate points to AS points if the origin of the Elevate points were from SPG transfers.
     
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  10. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Ah, well then maybe I'm wrong!
     
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  11. MMM

    MMM Member

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    Did you get the 30% bonus for the points that was originally from SPG? Also, did your transaction to MP include points from other sources besides SPG?
     
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  12. erik

    erik New Member

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    Hopefully this clears it up. Below is the confirmation from the transfer:

    Converted from

    66,167 Virgin America Elevate points
    Elevate
    Turned into
    86,017 Alaska Airlines Mileage Plan™ miles
    Mileage Plan™

    Of the 66,167 points I converted, 25K were from SPG transfer and the rest were from flying VX over the years. I got a ratio of 1:1.3. Does that help?
     
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  13. bmackissack

    bmackissack New Member

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    What I see that they dont want to honor anymore is if you only have SPG points in your Elevate account. It seems that if you have flown miles+SPG points they do convert them at the right ratio. Has anyone been able to transfer to MP when the Elevate acct has only SPG transfered points??
     
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  14. bmackissack

    bmackissack New Member

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    From the answer that I got from MP is that they wont transfer ANY miles at all if they come from SPG :(
     
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  15. MMM

    MMM Member

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    If that's the case, what's going to happen to the Elevate points when the program merges with MP? Doesn't make sense that they can pick & choose which they want to honor or not, especially when we transferred it when it was allowed.
     
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  16. bmackissack

    bmackissack New Member

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    I wonder if I fly with VX and get some Elevate flown miles in my acct, then they would want to transfer all of them... maybe too late??
     
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  17. erik

    erik New Member

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    did you try speaking with another rep? It's odd that they are differentiating how your points are earned. It shouldn't matter if you earned then via survey, flying, transfers, purchases etc. Similar to David's comment above, hard to imagine AS not honoring your elevate points when the program closes.
     
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  18. bmackissack

    bmackissack New Member

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    I spoke with three different ones, they all ended up asking someone else and the last one sent me an email which is the one I posted originally
     
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