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Award Redemption Etihad awards on AAdvantage

Discussion in 'questions. answers. conversations.' started by Ty1, Nov 15, 2015.

  1. Ty1

    Ty1 Reader

    Has anyone tried to book Etihad first class using AA miles in the last day or so? Etihad's website is showing Guest First space, but AA agents are not seeing any space. I've looked at multiple dates and called AAdvantage several times, trying different agents.
     
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  2. Sunil

    Sunil New Member

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    I've noticed that American are not able to see First class awards that are available on the Etihad website under the Guest First bracket. Is this a common occurrence or just a glitch? I've rung up AA a few times and they can only see coach awards despite me being able to see the first class Guest award on the Etihad website
     
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  3. Sergey

    Sergey New Member

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    I've noticed the same for Business class awards - There are 3 seats in Guest Business, but AA agents (called twice) say nothing is available, only coach.
     
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  4. Tiffany

    Tiffany One Mile At A Time

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    It's a common glitch ;)

    I would wait a few hours, it generally resolves itself within a day or two.
     
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  5. Sergey

    Sergey New Member

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    Thanks, Tiffany. It seems (from flyertalk) that glitch exists starting yesterday. Let's see when it would be fixed.
     
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  6. Sunil

    Sunil New Member

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    @Tiffany I've called AA up today again and it seems like something very strange is going on. I asked for FC availability from AUH to MEL, which there is, but then when I ask to change my booking (which I've already made from AUH-SYD in J) the availability suddenly disappears. The agent first said that it was due to AA using a live system but when I asked her to check AUH to MEL separately again, the availability was there.
    Is this a common thing that occurs? I thought that AA awards can be changed for $150 dollars but for some reason, the availability keeps disappearing when I try to change my booking.
     
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  7. Tiffany

    Tiffany One Mile At A Time

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    #7
    Sunil likes this.
  8. Sunil

    Sunil New Member

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    @Tiffany Thanks for the link - I've tried calling them and they aren't able to understand what I mean by splitting the PNR (to be honest, I don't really understand it either :p) Thanks for all the help anyway.
     
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  9. Sunil

    Sunil New Member

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    @Tiffany I've now been able to change my AUH-SYD booking to AUH-MEL (still all in business) but now I can't upgrade it to First despite there being availability on the AA system. I really don't know what to do anymore
     
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  10. Gaurav

    Gaurav Well-Known Member

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    @Sunil -- what were you told was the problem?
     
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  11. Sunil

    Sunil New Member

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    @Gaurav They said that the availability has disappeared when they look to upgrade my existing booking, but when I ask them to look for the AUH-MEL flight in first, the availability shows up again.
     
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  12. Gaurav

    Gaurav Well-Known Member

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    @Sunil such a a frustrating situation. You'll just have to keep calling until you can find an agent who is able to do what Tiffany linked for you.

    Might also consider using an award booking service. Might be worth it to have some else deal with the frustration.
     
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    Last edited: Nov 17, 2015
  13. Sunil

    Sunil New Member

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    Thank you so so so so much for all the help guys! I finally managed to get my booking sorted - never could have done this without your help
     
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    Tiffany likes this.
  14. Mrs R

    Mrs R New Member

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    Just curious, how did you get it sorted? I'm been experiencing a similar glitch with Etihad seat selection. The seats are clearly available but when I go to confirm the change, I get an error in the last stage and I'm assigned no seats. Then, when I choose two others, confirm, and log back in again the original ones I wanted open up again. Rinse and repeat. I called Etihad and they see the same strange behaviour - ie: the seats show as available and then disappear when you try and reserve them!
     
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  15. Sunil

    Sunil New Member

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    That must be a new issue then - when I booked mine, the space showed up on the Etihad site. When I asked AA, they could see the space if I booked it as a single journey but not if I combined it. Eventually the person on the phone at AA found a solution to add it on to my ticket.
     
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  16. Izznt

    Izznt New Member

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    There are apparently 2 different issues here. One has a workaround, one does not. People outside of the US are seeing EY F/J Guest awards on Etihad's webpage but AA can't see it to book it. Those awards seem to be successfully booked by calling a foreign AA call center, despite AA tweeting there wasn't a problem. (Very long thread on Flyertalk.) However, all Guest availability for flights to/from the US seems to have disappeared. It does NOT show on Etihad's page and AA also can't see it, no matter the call center. I have no idea if the 2 issues are related but I was ready to book this weekend for a trip next year and this is incredibly frustrating. JFK/IAD-AUH had previously shown seats several days a week in both F/J. Now there's nothing from Jan-Oct 2016. Would really like to know if I should give up and look at alternatives or if this is a temporary glitch!
     
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  17. David W

    David W Well-Known Member

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    @Izznt It's quite possible that there is currently no award space on US flights, especially if people are trying to burn AA miles. If it's not showing on Etihad's site, its probably not there. I'd check for alternatives but keep checking with Etihad as well, in case something opens up
     
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  18. Cal

    Cal Member

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    According to Ben/Lucky Etihad is inconsistent with how they present award space and it seems to be a pretty regular occurrence. That might be it as well.

    http://onemileatatime.boardingarea.com/2015/05/19/etihad-first-class-award-availability-trends/
     
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  19. Izznt

    Izznt New Member

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    @Cal, thanks. I realy hope that is the case - because it might mean there's a chance space will free up again. I just found the timing with AA's announced changes worrying.
     
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