ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Great Fares / Hot Deals Etihad's website - not flexible?

Discussion in 'questions. answers. conversations.' started by S.Saini, Apr 25, 2015.

  1. S.Saini

    S.Saini Reader

    Hi Lucky,

    Quick question about Etihad since I see that you have traveled extensively on the airline.

    I have purchased a business class ticket from Entebbe (Uganda) to London Heathrow and back from my travel agent.

    I find it strange that the airline's website does not allow you to manage bookings online if the ticket has not been purchased from Etihad's website. I asked my travel agent and even spoke to the airline office directly and they both mentioned that changes (in my case - seat selection, upgrade options etc.) to any ticket bought from a travel agent can only be done by the travel agent or airline office and not online.

    This is my first trip on Etihad and have previously been frequently flying Emirates, Qatar ,BA and they all provide and allow for "manage your booking" on their websites.

    Have you experienced similar issues? I will be grateful for any feedback and advise received.

    Many Thanks,

    S.Saini
     
    #1