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Flight cancellation Aeroflot

Discussion in 'questions. answers. conversations.' started by Jordan2256, Jul 10, 2019.

  1. Jordan2256

    Jordan2256 Reader

    Hi everyone,

    I had a flight from Budapest to Beijing via Moscow booked for August on Aeroflot (though booked on Expedia). Got a message earlier about being moved to an earlier flight on the Budapest-Moscow leg due to the original flight being cancelled. Flight leaves just under 5 hours earlier, and created basically 6 hour layover instead of 1hr. Is there anything I can do compensation-wise with EU261 or through my CSR card (money/moving to another airline/anything?) Or is it just suck it up and fly?

    Thanks for any advice anyone has!
  2. OCTinPHL

    OCTinPHL Well-Known Member

    Likes Received:
    I don't know if CSR's protection covers a flight change that means a longer layover, but you can call. At worst it is a waste of 5 minutes.

    I do not think EU261 will help in this instance - in instances of cancellation EU261 requires "re-routing to the same destination at the earliest opportunity (under comparable conditions)." I would say Aeroflot has met that requirement. You may be able to request a refund for the total ticket - EU261 allows for "a refund of the ticket as well as a return flight to the point of first departure, when relevant." You are not entitled, however, to keep your ticket and also claim the E600 compensation.
  3. rickyw

    rickyw Well-Known Member

    Likes Received:
    I also think if you final flight wasn't changed, you will have a difficult time requesting much. Ultimately, they are still getting you to Beijing at the same time, no?

    Also, I'd be prepared for a bit of a runaround with Expedia saying call Aeroflot and vice versa... unfortunately.

    Good luck!
  4. Owen

    Owen Member

    Likes Received:
    I agree with @rickyw. Since your arrival time did not change, I do not believe that you will be given compensation. Plus since it wasn’t a last minute change, that looks even worse for compensation.
  5. Michael Scalia

    Michael Scalia New Member

    Likes Received:
    Hi everyone, thanks for the replies (same person, different account). Basically as rickyw said, Aeroflot sent me to Expedia and vice versa. Second time explaining situation to Expedia, call only, no email; I was told I could refund for free or switch to any flight operated by the same carrier +/- 1 day. I said no, but asked for any compensation they could offer. Woman I spoke to was very kind, went to supervisors and got me a 50$ Expedia hotel coupon. Not much, but better than nothing!
    rickyw likes this.