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Discussion in 'questions. answers. conversations.' started by Tina guzman, Mar 30, 2020.

  1. Tina guzman

    Tina guzman Reader

    Hello, I bought two tickets in December through Chepoair with a provided code. After CAREFUL inspection of all the needed passenger information and price I purchased,when my email came in with the details it was a different price so I called and emailed to cancel. I had a 24 hour window so I didn’t worry much. The third party agency refunded me right away and Cheapo the next day.Did a dispute 2 times,fast forward 4 months and probably 30 phone calls to anyone and everyone, I still haven’t resolved this matter. Plz help me! Tina
  2. Gia

    Gia Well-Known Member

    Likes Received:
    I surmise from your details that refunds were promised from the OTA but didn’t materialize. The dispute with your credit card also went nowhere? Did you provide documentation of the cancellation and refund request/promise to your bank? At this point, your best bet would be to keep pursuing the credit card company for resolution.
    RTBones and Gaurav like this.
  3. RTBones

    RTBones Active Member

    Likes Received:
    I agree with Gia. If the issue is that the refunds from the OTA didnt show up, your best bet is to dispute the charge with the credit card. My presumption is that you have email or documentation from the OTA etc that shows your transaction was cancelled. Armed with that, the credit card company should be able to sort it out.
    Gia likes this.