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Hotels Hotel bed bug issues: claim compensation

Discussion in 'questions. answers. conversations.' started by Caroline_v, Sep 11, 2018.

  1. Caroline_v

    Caroline_v Reader

    Hello Lucky,

    I would like to ask you if you ever encountered bed bug issues when staying in a hotel. And if yes, did you ask for any compensation and how?

    I have been staying at a Holiday inn in Munich and I have been bitten 42 times in one night. I went to complain (it was also the day of my checkout) but they didn't take my complain seriously, even after I showed the manager my bites (red dot, &cm in diameter).

    What would you advise? I requested a compensation but they practically laughed at me.

    I sent an email to IHG customer care with pictures of the bites.
    I also sent an email to the hotel with pictures of the bites.

    How can I contact the upper management of Holiday Inn? clearly the local management does not care... I'm a Spire Elite member but they don't seem to care at all...

    Thanks a lot for your help!!