ASK LUCKY (and each other)

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!


I need someone in upper management who can get my 1.8M Starwood Points tripled that never were

Discussion in 'questions. answers. conversations.' started by robert forbes, Jun 17, 2019.

  1. robert forbes

    robert forbes New Member

    Likes Received:
    I have been trying for 10 months now to have 1.8 million points that i have in my Starwood account (pre-merger) of August 18, 2018 converted 3 for 1 to Marriott points as they had said they would. The consumer affairs department in Nebraska has been useless and are offering me 300,000 pts as they say as a "good will gesture" They owe me 3.6 million points. I even have an email from their customer service department that states the same but for some unknown reason, the consumer affairs department must be mindless as it took about 5 minutes to determine what my Starwoods point balance was prior to the merger that was never converted 3 to 1.

    There has to be someone out there who can help as they are trying to short change me about 25,000 worth of rewards that were earned over the years as a heavy usage customer.

    Please forward a contact name or even a lawyer who specializes in such matters. Thank you. Marriott Document for Mr.Lucky.jpg
  2. Gia

    Gia Well-Known Member

    Likes Received:
    If you want to take it to the top, write to the CEO of Marriott:
    [email protected]

    I’d keep short and sweet. Good luck.
  3. rickyw

    rickyw Well-Known Member

    Likes Received:
    Gaurav and MidSouth Skier like this.