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Issue with Award Ticket on United partner

Discussion in 'questions. answers. conversations.' started by aeg, Oct 12, 2018.

  1. aeg

    aeg New Member

    Likes Received:
    I transferred 60k UR points to United to book 2 saver award ticket from IAD to Warsaw. The reservation went through initially but I just received the following email from United:

    Thank you for booking your travel on

    We are unable to ticket the above-referenced reservation. Some airlines require 24 hours to confirm a seat on their flight. In this case, we were unable to confirm your flight(s) on
    Lot Polish Airlines. If you are in the US, please call us at 800-UNITED1 (800-864-8331) so we can assist you in making alternate arrangements. If you are outside of the US, our international phone numbers can be found at the following link: .

    Does anyone have any experience with this. What is the best way to handle it when I'm on the phone with a United agent. I want those seats, though I could move to another day if I had to. The problem is that there were not many saver level awards on other days.

    Thanks in advance.
  2. wilve

    wilve Active Member

    Likes Received:
    I had this issue with a ticket on Juneyao airways booked through United. Call and ask them to try ticketing again, or ask for the reason that the reservation wasn’t ticketed