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Award Redemption Lifemiles subscription

Discussion in 'questions. answers. conversations.' started by Minh Cao, Apr 17, 2019.

  1. Minh Cao

    Minh Cao Reader

    So I have a monthly subscription to buy miles from Lifemiles. For the past 3 months i have been charged on time and received my miles accordingly.

    However they did not process this month's charge so i called and inquired about the issue. I was told on the phone that they would process April and May next month at the same time, and i would receive my miles then. I thought it is ridiculous, and defeats the whole point of monthly subscription because i need miles to complete my award booking. So i pushed back on their solution of having both months processed in May, and was told to send an email to their support if i wanted to get my miles (which i was entitled to receive) for this month?!?!

    They also requested me to take photo of my ID or passport and include in there as if I was asking them for a favor. The whole situation is just so bizarre that I don't know whether to laugh or to be angry at them.
    Anyone run into the same problem like me?