ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Lufthansa or ua first

Discussion in 'questions. answers. conversations.' started by Zach 234, Sep 7, 2016.

  1. Zach 234

    Zach 234 Reader

    Hi, I have been lucky enough to book my wife and our one year old on a first class flight to Rome next week through aeropln (cheap infant fees!). Currently she is in ua first but I could "upgrade" to Lufthansa first for around $400 in fees one way. What are people's thoughts?

    Also aeropln seems unable to see the lh Munich to Rome leg even though it's on their and united website
     
    #1
  2. Tiffany

    Tiffany One Mile At A Time

    Messages:
    6,289
    Likes Received:
    1,869
    Oh Lufthansa, certainly, no question, provided you're willing to pay the fees. United business is better than Lufthansa business, but there is no comparison when it comes to the first class products.

    If you call, an Aeroplan agent should be able to do that for you over the phone. They have issues with LH space sometimes.
     
    #2
  3. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Unfortunately I am trying aeroplan for next week too in lh f and they can't match what United is showing. United shows 2 f seats to Frankfurt and aeropln zero
     
    #3
  4. David W

    David W Well-Known Member

    Messages:
    3,996
    Likes Received:
    1,671
    @Mick is the UA space showing as Saver space? UA lets you book standard awards for LH F and that space wont display on Aeroplan
     
    #4
  5. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Hi David thanks for the reply. It is saver space at 110k on United. Aeropln was showing on website but not allowing a phone booking. Now it's not on the website. Still showing on united
     
    #5
  6. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Last week they could see the Frankfurt flight but not the connecting flight in Europe even though it was on the website
     
    #6
  7. Tiffany

    Tiffany One Mile At A Time

    Messages:
    6,289
    Likes Received:
    1,869
    Hang up and call again!
     
    #7
  8. Tiffany

    Tiffany One Mile At A Time

    Messages:
    6,289
    Likes Received:
    1,869
    @Mick -- Can I have your dates?
     
    #8
  9. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    13 sep. I see ord to Rome via Frankfurt leaving 4pm. Shows up on United. Havent tried to book to see if phantom.

    Thanks Tiffany!
     
    #9
  10. Gaurav

    Gaurav Well-Known Member

    Messages:
    4,221
    Likes Received:
    1,784
    @David W, that's an interesting quirk about UA allowing standard awards to be booked on partners. My understanding was that only saver space could be booked. Is LH the only one?
     
    #10
  11. David W

    David W Well-Known Member

    Messages:
    3,996
    Likes Received:
    1,671
    I'm not entirely sure. I've also never tried to book a standard award with UA miles for travel on LH.
     
    #11
  12. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Did you see anything different Tiffany? I still see that flight available on United. Is it worth calling?
     
    #12
  13. Tiffany

    Tiffany One Mile At A Time

    Messages:
    6,289
    Likes Received:
    1,869
    I think it's worth calling -- I don't see why that would be phantom space, and it looks like the Aeroplan website is playing games. Looking into that aspect a bit more, but you should definitely call.

    Have the agent go segment by segment, and if they don't see the space tell them it's available in Starnet and ask if they can direct sell it in.
     
    #13
  14. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Thanks Tiffany. Will call them today and see!!
     
    #14
  15. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Actually seems to be the small leg In Europe they can't see
     
    #15
  16. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Which is interesting as United doesn't show the small leg on its own either
     
    #16
  17. Tiffany

    Tiffany One Mile At A Time

    Messages:
    6,289
    Likes Received:
    1,869
    In that case it might be phantom space. :(
     
    #17
  18. Mick

    Mick Member

    Messages:
    197
    Likes Received:
    24
    Thanks for all help everyone. I managed to find a flight via Munich for my wife in first which is great!! Aeropln and united both showed ChicagO to Rome via Frankfurt on the website but the aeropln call center couldn't book it and United wouldn't show any direct flight if I just searched the Frankfurt Rome leg. It must have been phantom space which seems to be a real problem with LH and aeroplan as noted by numerous blogs and the call center itself. Ironically the Munich option wasn't even on the website for aeropln but they could see the legs
     
    #18