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Hotels Marriott Status Challenge Enroll Error

Discussion in 'questions. answers. conversations.' started by Jun, Jan 7, 2020.

  1. Jun

    Jun New Member

    Likes Received:

    I am following facebook for long time and always thankful to you guys.

    Currently I am facing a very unsatisfied respond from Marriott Customer Service, actually very disappointed. Last year, I contacted for status challenge information but did not apply. This year, on Jan, I contacted Marriott to apply for a status challenge but being rejection due to I have applied last n failed to achieve. I asked please double check it again coz I did not apply . A few days later, I got a reply from customer service, it was said they made mistake but can not fix it or I can register a new account. But I have some records in my account n rewards as well, should I open a new account or any ideas?

    Thank you so much!


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  2. rickyw

    rickyw Well-Known Member

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    Hi Jun,

    Screenshots have not been attaching properly to the forum for some time now, unfortunately there is no easy fix, so we can't see your attachment.

    Either way, I think you'll have to evaluate how much rewards you currently have with Marriott. Personally, if it's more than 30,000 points (enough for a nice, free night), I wouldn't make a new account and risk losing those. Elite status isn't all that great with Marriott.