ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Hotels Marriott Status Challenge Enroll Error

Discussion in 'questions. answers. conversations.' started by Jun, Jan 7, 2020.

  1. Jun

    Jun New Member

    Messages:
    1
    Likes Received:
    0
    Hello

    I am following facebook for long time and always thankful to you guys.

    Currently I am facing a very unsatisfied respond from Marriott Customer Service, actually very disappointed. Last year, I contacted for status challenge information but did not apply. This year, on Jan, I contacted Marriott to apply for a status challenge but being rejection due to I have applied last n failed to achieve. I asked please double check it again coz I did not apply . A few days later, I got a reply from customer service, it was said they made mistake but can not fix it or I can register a new account. But I have some records in my account n rewards as well, should I open a new account or any ideas?

    Thank you so much!

    Jun
     

    Attached Files:

    #1
  2. rickyw

    rickyw Well-Known Member

    Messages:
    1,857
    Likes Received:
    886
    Hi Jun,

    Screenshots have not been attaching properly to the forum for some time now, unfortunately there is no easy fix, so we can't see your attachment.

    Either way, I think you'll have to evaluate how much rewards you currently have with Marriott. Personally, if it's more than 30,000 points (enough for a nice, free night), I wouldn't make a new account and risk losing those. Elite status isn't all that great with Marriott.
     
    #2