ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Miles credited to the wrong account

Discussion in 'questions. answers. conversations.' started by classcair, Jun 16, 2019.

  1. classcair

    classcair New Member

    Messages:
    1
    Likes Received:
    0
    I booked tickets on DL connecting to KLM on Delta.com. I have mileage accounts with both KLM and DL, but only input my DL SkyMiles number when booking the ticket.

    Surprisingly, my miles from the flights operated by KLM ended up crediting to my KLM Flying Blue account not DL. Only the DL operated flights credited to DL. I never input my KLM Flying Blue number at any point. The only thing I can think of which caused this was, I checked in for the return flight on the KLM app since the first leg was operated by KLM. And I was logged in to the KLM app and added my reservation.

    I wrote both DL and KLM and told them about the mixup and neither will allow me to move the miles. I can certainly understand why they can't move miles for folks willy-nilly.... but it seems wrong that KLM can decide on their own to credit their own program the miles when I didn't ask for that. Am I wrong?

    If you check in using an airline's app, and have an account with that airline but don't want the miles credited there, how do you do it?
     
    #1
  2. Gaurav

    Gaurav Well-Known Member

    Messages:
    4,221
    Likes Received:
    1,784
    @classcair, what ff number is on your boarding pass?
     
    #2
  3. MidSouth Skier

    MidSouth Skier Well-Known Member

    Messages:
    2,809
    Likes Received:
    1,354
    I believe it's because you checked in via the app that it made the automatic association with your KLM number. I *think* if you'd gone to the KLM website and checked in as a guest that it would have left your DL number in place. But I'm not 100% sure of that.
     
    #3