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Ben

Not receiving OMAAT emails

Discussion in 'questions. answers. conversations.' started by Ans, Jan 9, 2020.

  1. Ans

    Ans New Member

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    Lucky ,
    I have not received any travel e-mails since Jan 5-6 2020.
    Ans
     
    #1
  2. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Welcome @Ans, you're not alone. I saw Lucky send a tweet to MailChimp reporting an issue with people not receiving emails. Perhaps @Tiffany has an update.
     
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  3. Tiffany

    Tiffany One Mile At A Time

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    Yep, we're working on it. Changing to an entirely new email delivery system is time-consuming (and shockingly expensive), but we're hoping to have it back up in the next day or so.

    Fortunately, it's just the courtesy email recap that is down, not the blog itself, which would be a much bigger headache!
     
    #3
    Gaurav likes this.
  4. jimravello

    jimravello New Member

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    I have been getting OMAAT blog for several years now and the last one I received was 6 January?

    Regards,

    James Caso
    jimravello
     
    #4
  5. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Yes, @jimravello - see Tiffany's response from earlier today. Old system just wasn't cutting it anymore so they're moving to a new one and it takes a bit of time.
     
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  6. Brad1847193

    Brad1847193 Reader

    I was receiving a daily email digest, now I am getting an email for each post, how do I go back to the daily digest?
     
    #6
  7. Tiffany

    Tiffany One Mile At A Time

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    Gimme a bit, it's supposed to be a daily digest, but...
     
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  8. Bamavicki

    Bamavicki Reader

    Lucky, I am a former travel agent who used to sell luxury travel. I accrued many points post 9/11 attaining status on multiple airlines, so was able to experience a lot of 1st/business class travel. I've enjoyed reading your blog the last few years living vicariously since I haven't flown in a long time. In the last week I have been inundated with individual article emails instead of the "Update" ones. I will be forced to unsubscribe if this does not change. Please look into this.
     
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  9. Tiffany

    Tiffany One Mile At A Time

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    I assure you, none of it is intentional. Our existing email service canceled our account for no reason on Monday night, with no notice or communication. We didn't realize until Wednesday, and then it's taken some time to find a new provider, set things up, move people over, figure out how to adjust settings as none of these systems work the same way, etc. We'll get it back to how it was as soon as we can, and appreciate your patience in the meantime.
     
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  10. MidSouth Skier

    MidSouth Skier Well-Known Member

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    @Tiffany, wonder if it would be a good idea for Ben to have a short post about this so that folks who don't come to this section to follow up on posts - or even know this section is here - will find out about the issues y'all have been having.
     
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    Tiffany and rickyw like this.
  11. Tiffany

    Tiffany One Mile At A Time

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    We talked about it, but the problem is that the people who subscribe to the newsletter typically don't come to the blog naturally, so not sure it would have helped much. We have notes at the top of the newsletter now that it's going back out which explain.
     
    #11
    rickyw and MidSouth Skier like this.
  12. chanke

    chanke New Member

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    Has this issue been fixed yet because I still am not receiving the daily newsletter.
     
    #12
  13. Leslie G

    Leslie G New Member

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    Have you considered Constant Contact for email?
     
    #13
  14. dander

    dander New Member

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    I am still not getting the daily emails.
     
    #14
  15. Tiffany

    Tiffany One Mile At A Time

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    #15