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Plane change

Discussion in 'questions. answers. conversations.' started by Darlene Dennison, Sep 16, 2019.

  1. Darlene Dennison

    Darlene Dennison New Member

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    I just noticed your article about united changing the plane type from SFO to HKG. We bought premium economy seats for a feb 2020 flight. I just checked and that is no longer available and the plane changed. What do airlines do for you in that situation. Wanted to get your opinion before I call airlines. They only offer economy plus which is basically extra legroom. Nowhere near the premium economy with 2 seats side by side and basically a domestic first class seat.
     
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  2. OCTinPHL

    OCTinPHL Active Member

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    You should be able to either: get a full refund; or get a refund for the difference in fare. If the economy fair has risen since you purchased the PE tickets the fare difference may not be as great as you hope.
     
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  3. Gia

    Gia Well-Known Member

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    You didn’t say who you’re flying with. I’ve had similar changes in the past on AA when I’ve gone from a good business class seat to an inferior one on a plane swap and I’ve always been able to change flights to get an alternate flight with the product I paid for. I realize this isn’t always possible when an airline has only one flight a day to a destination but you might check your airline’s other flights to your destination and have an alternative flight in mind before you phone in and ask for a change or refund, whatever the case may be.
     
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  4. Clem

    Clem Member

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    Keep in mind that your flight is still 5 months away and there's plenty of time for the aircraft to be swapped several times until then. So changing your flight now won't ensure that the aircraft won't change again.
     
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  5. Gia

    Gia Well-Known Member

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    @Darlene - Even if there is potential for several aircraft swaps in the next five months, I wouldn’t ignore the popularity (fast selling) and scarcity of PE seats. I’d look for alternative flights sooner rather than later.
     
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    OCTinPHL likes this.
  6. OCTinPHL

    OCTinPHL Active Member

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    And while aircraft swaps are common, UA made a very deliberate and conscious decision to downgrade from the 773 to the 772 on this route, so I wouldn't hold my breathe that a change is coming in the next 5 months.
     
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  7. Owen

    Owen Member

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    You would be entitled to a refund of fare difference between Premium, and Economy.
     
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