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Credit Cards Prestige 4th Night Reimbursement for Lost Credit Card

Discussion in 'questions. answers. conversations.' started by JKGuo, Dec 24, 2018.

  1. JKGuo

    JKGuo New Member

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    Booked a 4-night stay at W Ft. Lauderdale through Citi Prestige Concierge. Non-prepaid rate. Was told to use the credit card as payment during the stay. Unfortunately, due to multiple fraudulent transactions, the credit card had to be replaced with a new account number.

    This Prestige (with a different number) was used to pay for the entire stay. The stay completed on 11/27. Statement closed on 12/4. As of today, I have not seen any credit posted to my account.

    Any suggestions on what's the next step? Thanks in advance!
  2. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Welcome @JKGuo - have you reached out to Citi at all? I'd call or reach out to their Twitter team since this is an unusual situation.