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Problem with Chase Travel Portal

Discussion in 'questions. answers. conversations.' started by ScottPD, Jan 9, 2019.

  1. ScottPD

    ScottPD New Member

    Likes Received:
    My family has an upcoming trip to New Zealand. We already have purchased our tickets from LAX to AKL, but...we still need to buy roundtrip tickets from AKL to CHC (Christchurch) in August 2019. I have tried to use the Chase Portal to buy the tickets using my CSR. I have tried multiple days with the same result. The process is almost completed for about 29,000 UR points. When you press the final complete button. It states the tickets are no longer available at that price, but are now 97,000 points. I spoke with a Customer Service Rep and after 30 minutes she said well the flights are probably sold out now (When they are still listed on every web site including Air New Zealand...). I have tried flights from different times of day as well. Any suggestions as I want to buy the tickets soon??? Thanks