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Destinations / Itineraries Refund for the return leg of cancelled flight

Discussion in 'questions. answers. conversations.' started by Adam123, Mar 26, 2020.

  1. Adam123

    Adam123 New Member

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    Hello,

    I bought a round trip ticket (from Europe to USA). I used the 1st portion of my flight, but now the 2nd portion (return) flight back got cancelled.

    So now I am in the USA, with my ticket home cancelled. The ticket was booked thru United.com on a codeshare - the flight being operated by Lufthansa.

    When I try to call United, it’s a 2 hour wait... they also ask not to even call them if the flight doesn’t depart in the next 72 hours. My cancelled return flight home is not for another 10 days or so, then I am waiting.

    My question is - how would the refund work in this situation? Do they refund 50% of the amount I paid? Or if I get a voucher, for what about would it be? Or would I get a voucher for the same flight rather than a monetary voucher?

    thank you in advance for all your help!
     
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  2. Adam123

    Adam123 New Member

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    One more thing I should add:

    In the past 2 weeks United changed the flight twice (a few hours, seems they were consolidating flights, or rather Lufthansa was consolidating flights). No big deal.

    Then a week ago my flight was changed to “waiting list”. The flight still appeared in my united itinerary, but when checking with Lufthansa, the flight got cancelled.

    Right now my flight completely disappeared from my itinerary ... without any communication from United... No emails or anything at all that my return flight is not going to happen.

    Because of the government ban it is now 100% certain the flight will not take place, but United has not told me that yet. When I try to call it’s 2 hour wait and they keep saying not to call unless flight is supposed to be in next 72 hours...

    So, any help or ideas as to what will happen would be appreciated.
     
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  3. rickyw

    rickyw Well-Known Member

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    Adam, your flight may have a chance of being operated, since United is still maintaining daily (but minimal) service to Europe.

    https://onemileatatime.com/united-airlines-reinstates-international-flights/

    If you'd rather get a refund, there is a dollar amount tied to each portion of your ticket. I think the only way to tell how much your inbound flight was without actually talking to United, is if you credited the flight to your United account - it should show how many dollars you spent. Then, just subtract them from the original total of your ticket.

    Based on the flights United is operating - if you absolutely need to get back to Europe, I'd make sure you are in the New York area, since United's only flights to Europe are out of Newark right now.
     
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  4. Adam123

    Adam123 New Member

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    Thank you - this helps a lot. Will try that.

     
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  5. RTBones

    RTBones Active Member

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    I think rickyw has the right of it. If you really want to talk to United, you might try one of their international numbers as opposed to the US number.
     
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