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Refund on an operating flight where destination is banning your country?

Discussion in 'questions. answers. conversations.' started by Jessica Adams, Jun 1, 2020.

  1. Jessica Adams

    Jessica Adams New Member

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    Hello -- first time poster. I'm curious if anyone has info or is in a similar situation...

    We booked our honeymoon in the Maldives for mid-July 2020 (booked over a year ago). We have been following the re-opening plan in the Maldives closely, and the latest info we are seeing is that their policy could include a mandatory minimum stay (14 nights) and may only initially open to Asian countries.

    We are flying on Qatar from Chicago->Doha->Maldives. My question is this: If the flight is operating, but we specifically don't meet the destination country's requirements for entry -- either/or they are not allowing Americans in or we do not meet the minimum stay requirements -- are we eligible for a complete refund?

    This seems like a muddy grey area and I am hoping to find some clarification!

  2. Gaurav

    Gaurav Well-Known Member

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    Most carriers put the onus on travelers to meet entry requirements to their destinations. If the flights are operating, I would check the COVID policies of your booking carrier to see what options they will provide for a cancelation initiated by you. You could also try to see if requesting a credit for future travel produces a better response than a cash refund request. Good luck, and congratulations on the wedding!
    rickyw likes this.
  3. Owen

    Owen Member

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    If the traveler does not meet entry requirements for the country, the airline is in full right to refuse carriage. The traveler is not entitled to a refund, as they still technically used that seat, as it flew our empty. This is during normal times, but now amongst covid, many airlines are more lenient with their policies. I would read up on Qatar’s covid policy. If you are able to get a credit, or move the flight to another date, I would do so
    rickyw likes this.