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Refunds from Swiss for passengers covered by Regulation (EC) No 261/2004

Discussion in 'questions. answers. conversations.' started by Adi Niranjan, Jul 7, 2020.

  1. Adi Niranjan

    Adi Niranjan Reader

    If anyone had their flights cancelled by Swiss and were unable to get a refund given their new illegal policy of simply not processing refunds, I can recommend filing a complaint with the local aviation authority most relevant to your trip.

    I filed a report with the Swiss Federal Office of Civil Aviation, based on which they opened an administrative penal procedure against Swiss, after which they finally processed the refund. Took a month or two, but got there in the end and didn’t have to settle for a travel voucher that may not be worth anything if/when they go under..