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Requesting refund from Kenyan airways

Discussion in 'questions. answers. conversations.' started by Jaya, Apr 2, 2020.

  1. Jaya

    Jaya New Member

    Likes Received:
    Dear Lucky,

    I and my husband booked a business class ticket on Kenyan Airways for april 19 to Mumbai India and retiring on May 31st, 2020.

    I contacted the airlines and today I heard from them saying that I have the following options:

    • You can change to a flight of equal or lesser value with no change fee.

    • If the new fare is of lesser value, there will be no refund or residual of the fare difference.

    • If the new ticket is a higher fare, you will only pay the fare difference.

    • Request for refund - in form of a travel voucher which can be used within 12 months of issue for the same amount of value as their original ticket value.
    I would rather try to get cash refund, considering this is Business class ticket and not sure when we will be able to fly in next 12 months. What is the best way I can handle this situation? Can I dispute the charge? The ticket was purchased on November 30, 2019.
    Please advise. Thank you.