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Credit Cards Someone tried to steal Ultimate Reward points

Discussion in 'questions. answers. conversations.' started by El Kabong, Aug 7, 2019.

  1. El Kabong

    El Kabong New Member

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    Got an email this morning telling me my 85k-point transfer request from Chase Ultimate Rewards to Krisflyer was underway and they would let me know when it was complete.

    Trouble is, I didn't request such a transfer.

    I called Chase, got a fraud thing started, they're going to cancel the transfer, card will be replaced, changed the online passwords for my and my wife's accounts, etc.

    My question is how they were able to institute the points transfer in the first place. I logged on to the Chase website and it didn't indicate any accesses to my account other than the ones I knew I instituted. Is it possible to instigate a transfer like that on the target side (i.e. someone with a Krisflyer account tried to make it go)? I don't have a Krisflyer account I'm aware of.
     
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  2. Gaurav

    Gaurav Well-Known Member

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    No, it would have to be initiated through your Chase account. It makes sense that they added a new Krisflyer account in your name to transfer out points. Changing the account number on established transfer partners might have raised red flags.
     
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  3. El Kabong

    El Kabong New Member

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    But if I'm in my Chase account and I look at the "Account Protection" section that records logins with my ID, it doesn't show any logins that I don't recognize.
     
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  4. Gaurav

    Gaurav Well-Known Member

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    Could be someone within Chase. Stuff like this has been known to happen.
     
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