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SPG Your24/My24 after Merger with marriott

Discussion in 'questions. answers. conversations.' started by andy hkg, Oct 3, 2018.

  1. andy hkg

    andy hkg Reader

    Dear all,

    I'm having some difficulty here.

    I spend 100-150 nights a year in SPG hotels, and have been doing so many years.

    Mostly I travel to Canada.

    I used to use quite regularly the Your24/My24 and confirm 8am check ins and outs.

    I move a lot between small cities and often check in 8am, work all day with meetings and sleep at night, then check out the next morning at 5-6am and drive an hour to my next city and check in.

    So in 18 days I would visit 15 cities and pay for 18 nights of hotel rooms and do this 7 times a year.

    I would use the my24/your24 religiously to pay for a single night of hotel at every city and keep my room expenses efficient.

    I already know which hotels mostly always approve the Your24/My24 regularly and would stick with them. I would say that 95% of my requests would be approved - Mostly as these were hotels that generally always accepted my requests.

    Post merger, I am having difficulty. I can no longer request this on the website. I read I need to phone in to the platinum desk.

    So I just called in 2 days ago, and requested for all my hotels. I received since then no emails indicating my request has been made (their system used to generate emails), and only 1 hotel emailed me by the front desk manager to reject my request (the email did not mention anywhere the your24/my24 benefit is rejected, only that a request for an early check in has been rejected).

    I feel like this benefit has been lost, even though it technically does remain on the books.

    Does anyone have any idea on how to avail of this benefit?

    I also (pointlessly) emailed my ambassador, but I have an awful ambassador who never ever replies my emails.

    Thank you in advance.