ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

TAP Refunds

Discussion in 'questions. answers. conversations.' started by Enroute, Oct 21, 2020.

  1. Enroute

    Enroute New Member

    Messages:
    2
    Likes Received:
    0
    I had 3 fully refundable tickets in TAP Business Class (Top Executive) for June. TAP cancelled the flights. Even with the cancelled flights AND being fully refundable tickets, TAP has refused to issue refunds (they only offered vouchers) for the tickets. Have others had this problem? Or suggestions on resolving the issue? Thanks!
     
    #1
  2. MidSouth Skier

    MidSouth Skier Well-Known Member

    Messages:
    3,189
    Likes Received:
    1,577
    It seems a lot of European carriers are following this same process and are not required to give refunds. Still, it can't hurt to push your request up the chain a bit. Chris Elliott's site has a list of TAP contacts:
    https://www.elliott.org/company-contacts/tap-air-portugal/

    Be sure to follow his guidelines:
    1. Write a brief, polite letter/email to the first name on the list. Succinctly describe the issue and that you'd like a refund.
    2. Allow a sufficient amount of time for a reply before going to the next name on the list
    3. Always be polite.
     
    #2
    rickyw and Enroute like this.
  3. Enroute

    Enroute New Member

    Messages:
    2
    Likes Received:
    0
    That's great! Thank you. I also wrote to the US DOT and they said a refund is required and sent a message to TAP as well and asked that TAP get in contact with me, and if they don't refund, let DOT know. But thanks for this.
     
    #3