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Award Redemption Two AA tickets booked together, one ticketed < 12 hours and the other has not ticketed 72 hours?

Discussion in 'questions. answers. conversations.' started by Matt, Apr 1, 2015.

  1. Matt

    Matt Reader

    Hi Lucky,

    Three days ago I booked my wife and myself tickets to the Maldives on Etihad with AA miles. I asked them to take the miles for the awards out of our respective accounts so they split the tickets into two separate bookings. Mine ticketed about 12 hours after I booked, but my wife's has still not ticketed and is coming up as "on request" a full 72 hours later.

    I called American and they confirmed that my wife's booking is not yet ticketed, and gave no explanation as to why, but said that "it will probably be ticketed soon". I think it's pretty strange that I booked two tickets together and one ticketed within 12 hours and the other one has not been ticketed over 72 hours later. Should I be concerned?
  2. Lucky

    Lucky One Mile At A Time

    Likes Received:
    @ Matt -- That is indeed a while. I wouldn't be worried, but I'd recommend calling back and hopefully getting a competent agent that can make sure everything looks correct in the record.