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United $125 mystery charge after cancelling awards flight

Discussion in 'questions. answers. conversations.' started by Tim B., Mar 21, 2020.

  1. Tim B.

    Tim B. Reader

    I cancelled a United domestic economy award flight earlier this week about 5 days ahead of flying. I was refunded 20k miles and the $5.60 fee, but now see a $125 charge from united. I don't see a fee referenced anywhere in the cancellation and I though it was fee free. Am I missing something? If not, any idea how best to challenge this given the long wait trying to reach a customer rep? thanks.
     
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  2. rickyw

    rickyw Well-Known Member

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    The social media team may be quicker than calling in - have you tried Twitter?
     
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  3. MidSouth Skier

    MidSouth Skier Well-Known Member

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    Are you sure it's fee free? I know some cash tickets could be canceled fee free but I know at one point Delta was still charging the cancellation fee for award tickets. Given how ridiculous United's being with holding on to folks' money for a year after canceling a cash ticket, it wouldn't shock me at all if they're still charging for canceling award tickets.
     
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