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Discussion in 'questions. answers. conversations.' started by gary j, Jan 4, 2020.

  1. gary j

    gary j New Member

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    When I flew through LAX November 28 Auckland to Denver I was denied entrance to the United Club lounge because in early November they changed their rule (without notice) that I had be flying on United. I was flying American and Southwest. What was their rationale?
     
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  2. Markjiosef

    Markjiosef New Member

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    They are just crazy. That shows no customer satisfaction training was implemented. The agent could simply tell you "Gary, we changed the rule last month, but since you don't know, I can let you in this time. Enjoy." That will win back customer.
     
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    Scudder likes this.
  3. OCTinPHL

    OCTinPHL Well-Known Member

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    The rationale? Following Delta. And perhaps American.

    https://onemileatatime.com/new-united-club-access-restrictions-2019/

    When did you last use a club? This was announced over a year ago (because they were changing the terms for those who purchased club membership they had to wait a year to change the T&C's).
     
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  4. OCTinPHL

    OCTinPHL Well-Known Member

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    I don't disagree, entirely, but to play devils advocate - United announced the change in October or November 2018. At what point should they expect that the club members have been made aware?
     
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    Last edited: Jan 8, 2020
  5. Jacob McCarthy

    Jacob McCarthy Active Member

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    United announced this change before American
     
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  6. gary j

    gary j New Member

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    I used it over a year ago. They never provided notice to me as a Chase United Mileage Plus credit card holder that this was a change in terms. I actually read those notices when they come. I only receive two passes once a year in January.
     
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