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What are my rights when AirFrance sells me a ticket based on "incorrect" info on their website?

Discussion in 'questions. answers. conversations.' started by Natty, Aug 21, 2019.

  1. Natty

    Natty New Member

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    I booked a round trip flight which included 1 checked bag. A few days later, I check my booking, and notice 0 checked bags were included. I luckily took a screenshot of the flight details, as I shared it with my wife, and it clearly shows 1 x checked luggage.

    I spoke to customer service and they deny my booking included a checked bag. I show them the screenshot, and they say this is not proof, and that my fare class doesn't include bags. Ok, I go back to AirFrance.com , and search for my flight, and low and behold, it shows a bag is included.

    They are now claiming that I am on the "OLD" website, and they have since charged their website. If their 'old" website is still up and running and accepting my money, how is this my problem?

    I booked based on certain facts, that are now being denied .. any advice would be great! Screen Shot 2019-08-16 at 2.42.49 PM.jpg
     
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